July 15, 2021

Talinda East Africa: Anything for Your Guests All in One Place – Hoteza Hospitality Software

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TALINDA East Africa

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Anything for Your Guests All in One Place – Hoteza Hospitality Software

In the world today, IPTV is the new form of infotainment due to the influx and adoption of IP networks in most enterprise environments. Hotels are faced with the challenge to constantly meet the needs of their clients, remain competitive, fit with hotel branding standards and gain positive reviews. After hotel WiFi, infotainment and conveniently delivered service are key determinants gaining momentum in how guests review hotels. Talinda East Africa in partnership with Hoteza, is at the forefront in delivering premium IPTV systems for the modern hotel.

As a seasoned system integrator, Talinda East Africa is designing and installing futuristic hospitality IPTV solutions for hotels around Africa. We build creative, robust and modern infrastructure solutions that are also simple for you and your users. As a result, in recent years we have been integrating Hoteza Hospitality Software one hotel at a time. Which begs the question, why Hoteza?

Hoteza is a premium, flexible and intuitive information, communication and entertainment software system designed for the hospitality industry. We recommend it for its uniqueness in incorporating all your guest needs in one software application as well as creating future proof IPTV solutions. Therefore, with a simple hosted device like a Smart TV, Mobile phone or Tablet, your guests can access all the hotel services. Whether it is a service request like the shower not heating, room service orders, conference room schedules, booking hotel taxi, there are no limits to what this app can do.

Hoteza Components:

Hoteza TV (Premium IPTV Systems)

Internet Protocol television (IPTV) is the delivery of TV content over Internet Protocol networks. Contrary to delivery through traditional satellite, terrestrial, and cable television formats. Hoteza IPTV System is a set-off-box Free IPTV software that runs on Smart TVs. In one simple fully integrated interface manage multiple features of your hotel like the PMS, CMS, Guest registration, stay information, view bill, wake up calls, messages, and more. Often, over and above the usual Netflix and YouTube, hotel guests enjoy unique features like Welcome screen, In-room dining, Air Transfers information, Weather forecast, Temperature Control, LiveStream, etc.

Hoteza Mobile

Hoteza Mobile Key provides secure guest access to the rooms. It is simple. Once your guest checks-in, he uses his mobile phone to download the Hoteza Mobile App available on iOS and Android. The app will prompt him to input his Last Name and Room Number. An access code is then sent via email or SMS and with that he can then access his room.

The Mobile Key is safer as it uses end to end encryption. Furthermore, the hotel will minimize loss, damage and demagnetization common with plastic cards. Soon, Mobile Key will become a must for any hotel in the future, allowing guests to use their smartphones to open room doors. Now, if the guest leaves the key card in the room, there is no problem. He can still open the room using his smartphone..

Hoteza HotPad

A multilingual interactive in-room tablet solution that lets users access everything the hotel can offer while enhancing guest experience to an optimum. The tablet is placed in guest rooms and works under one Single CMS. This helps engage guests with promotional content, marketing adverts of the hotel’s add-on revenue streams like Room Service, Spa & Wellness, Bars. Other push notifications can help keep guests informed and updates on Restaurant Menu items, Conference Meetings, they plan to attend. Consequently, it is an easy platform to boost upsells and revenue.

Hoteza Web App

Interactive and easy-to-use web application for easier communication, entertainment & personalized guest experience. For value hotels that want to enjoy the Hoteza’s premium hospitality solutions on a budget, Hoteza Web is a welcome addition. The web-based hotel application is positioned to upgrade guests’ stay, create revenue opportunities & make communication easier.

Web App Highlights

Create a seamless and enjoyable experience for your guests.
No installation required, Hoteza Web App does not require any installation or download.
Branding & Multi-language Support
Customisable appearance keeps up with brand GUI & offers multi-language support.
Paperless – Reduce your material printing costs & make your business more sustainable with quick & easy material & information updates.

The PMS, GRMS, SOS & POS Interface Pro version of Web app is integrated with various international POS, GRMS, SOS & POS systems.

Your guests may access to your customized web app via one of methods: – Welcome mail with direct link or QR code, QR code printed on flyers, keycard holders or digital signage screens, HSIA landing page or QR code shown on in-room TV.

Hoteza HSIA

The Hoteza HSIA is a key feature in many hotels today. It works alongside Hoteza TV, Hoteza HotPad or Hoteza Mobile Systems. High Speed Internet Access aims to solve the problem of congested Internet channels by evenly distributing the available speed or bandwidth.

Therefore, guests no longer need to complain about poor internet or access difficulties to the network. Similarly, users visiting your hotel just add the Hoteza app, enter their phone or room number and Voila! they get connected to WiFi. Thanks to the Fair Connection Policy, every guest enjoys the maximum bandwidth available. This connection is dynamically balanced according to tariff conditions and the current load.

Benefits of HSIA

Best possible WiFi experience due to the fair access policy
Secure and hassle-free Internet access  for hotel guests
Multiple authentications methods: PMS, SMS, E-mail, social login, voucher

Hoteza HotSign

Any hospitality public area strives to display audio-visual information in real time with little prior investment. Thus HotSign Digital Signage helps invite staff, and partners to publish content on your hotel digital signage screens. Share promos, adverts, and calendar events on the screens as well. Guests navigate easily around the hotel with directional signage without human assistance cutting costs on staffing. Moreover, the screens can also share important information on schedules of air transfers, flights and conferences of the day via your HotSign.

Hoteza Features

Welcome Screen Impress at the very beginning of guests’ journey with a personalized welcome screen wishing your guests a pleasant stay.

Hotel Directory & Information Digitalize your important hotel information in a simple manner through in-room TV & save cost by going paperless.

Marketing Module Create personalized marketing campaigns using different triggers to target different guests & bring your up-sell to a higher level.

In-Room Dining Allow your guests to order food and drinks from custom-designed interactive menus & include mouth-watering images for the most complete presentation.

Restaurant & SPA Bookings Allow your guests to book a table in your restaurants, or a SPA treatment at your wellness center.

Guest Messages Open a channel of easy communication and meaningful efficient interactions between your guests & staff through two-way messages.

Feedback hear your guests’ opinion & catch anything important before they check out.

View Bill & Fast Check-out Display your guests’ orders & bill openly, give them a clear insight into their stay and the option for a fast check-out.

Virtual Remote Control Give your guests the safest & most convenient remote control on their own devices or by using in-room tablets.

Screen Mirroring & Casting Let your guests feel right at home by giving them the chance to cast their own content on the in-room TV screen effortlessly. Wake Up Service Allow your guests an easy & simple way to set-up a personalized wake-up call on their TV screens.

Integration We offer you integration with various PMS, POS, GRMS, SOS, Emergency Alarm & Payment systems.

Intuitive Guest Experience Hoteza Check-in uses an intuitive, user-friendly interface for easy navigation experience through the entire check-in process.

Real-time Pre-stay Email Start your guest communication before their arrival, with transactional emails & ability to send an automated email inviting them to check-in online in advance.

Update Reservation Enable your guests to view their reservations & make necessary changes to an existing reservation.

Check-in Automate the check-in formalities & process so your staff has a more efficiently organized time to use for meaningful real-life human interaction with guests.

Check-out Speed up the check-out process by using Hoteza Check-in service and reduce crowds & safety risks at the reception.

Deposit Payment Make deposit payments according to your hotel policy and present it to the guest in a transparent way.

Deposit Pre-authorisation Make a temporary hold on a customer’s credit card, and reserve the funds for a future payment transaction with ease & through a secure system.

Pre-define Your Guest Segments Decide on which guest groups will get the option to access and do their check-in online, according to own preference & convenience.

Personalise & Optimise Set the user interface according to your hotel GUI & maintain the visual consistency and brand image in all forms of guest communication.

Hoteza benefits to Hotel

Enhance guest experience and satisfaction
Visualise offers and marketing campaigns
Generate new revenue through new channels
Real-time management, analytics, and statistics
Brand support and customization

Hoteza benefits to Guest

Multilingual support
Personalised information at your fingertips
Order room service, make reservations, and book appointments without making a call
Connect your own device for a seamless entertainment experience
Create an unforgettable personalised stay

With great skill and professionalism, Talinda is integrating Hoteza smart solutions in hospitality to make your guests feel right at home. We have successfully installed hoteza at The Social House and Pullman Hotel both in Nairobi, Kenya. To learn more or request demo Call 0700446536 or email [email protected]