CONSIDERING TAKING YOUR CUSTOMER ENGAGEMENT TO THE NEXT LEVEL? Gartner Group research reveals that on average 68% of customers will have their initial contact with any company via phone. For many organizations, a call center helps increase efficiency in handling queries, complaints, service delivery, aftersales support, and sales. Presently, customers are heavily utilizing any available channel to communicate with businesses. Thus, contact center softwares are swiftly emerging as the solution to build productivity, facilitate business communication and deliver faster ROI.